Was your aircraft late or unable to take off at all? Did you have a problem with our inflight staff? Was your baggage damaged? Read the procedure to be followed in order to contact our customer relations department.
Are you dissatisfied with your Brussels Airlines experience? Please complete our complaint form. When entering a complaint form you will receive an acknowledgement e-mail with a claimnumber. The handling of a claim can take up to four weeks.
Of course, we will also be delighted to hear from you if you are very pleased with our service. Did you have a great flight or enjoy being served by a friendly flight attendant? Please tell us about it …
